The research involves the study of recordings made in the field by officers in hostage negotiation situations, mostly focused on suicidal persons. The aim is to optimise communication training by identifying what works, and what is less effective in these interactions. Conversation analysis will be employed to analyse the data, and the Conversation Analytic Role-play Method (CARM) to deliver training on the national programme in April 2016.
The Metropolitan Police are providing recordings of encounters which are being transcribed and will be analysed using conversation analysis.
Rein Ove Sikveland, Heidi Kevoe-Feldman, Elizabeth Stokoe; Overcoming Suicidal Persons' Resistance Using Productive Communicative Challenges during Police Crisis Negotiations, Applied LinguisticsStokoe, E. (2018). Talk: The Science of Conversation. London: Little, Brown.