This page lists Police Knowledge Fund products related to answering and investigating calls and deciding on and initiating call responses.
Products are listed alphabetically by lead university. Details of each collaboration can be found on the PKF contacts page.
RESEARCH BRIEFING: Calling for help: The discursive construction of civil obedience, institutional authority and social influence during calls to the Police
RESEARCH BRIEFING: Asking for caller's ethnicity: Strategies for success
RESEARCH BRIEFING: Calling for help: Explaining the outcome of the call. Training workshop for police control room staff
RESEARCH BRIEFING: Requesting police assistance: How does the way the caller asks for help influence the police response?
RESEARCH BRIEFING: Vulnerabilities - briefing report on knowledge exchange activities with 999/101 call handler shift managers (2016)
RESEARCH REPORT: Emotional labour and communities of coping in police control room work:
An ethnography of call handlers and dispatchers in an English police force
JOURNAL ARTICLE: Emotional labour and communities of coping in police control room work:
An ethnography of call handlers and dispatchers in a police force in England
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